We recently attended a conference at the Hyatt Regency in Dallas, Texas. We took at 7am flight so we would have time to do some sightseeing before the conference started. We arrived before the official check-in time, so we were thankful that the desk clerk gave us a room — Room 315. The room is nicely appointed, and has a gorgeous view of the Dallas skyline. While unpacking, we heard a thump on the ceiling. It sounded like a person falling on the floor. We joked about it, thinking someone must have had too much to drink. However, we kept hearing the thumping sound every few minutes. With so much consistent thumping, we speculated that the hotel may have been remodeling the room above ours. We called the front desk to inquire … We were told that our room was next to the Fitness Center. Even more shocking was that our wall was on the other side of the weightlifting area with stacks of free weights! We were tired so we didn’t feel like packing up again and moving to a new room. In addition, we would spend most of our time at the conference, so how bad could it be???
To our dismay, the weightlifters usually started at 4am in the morning. The thumps were so loud that they began to sound like bombs going off over our heads! Sound travels and reverberates, so the whole room absorbed the sound! Again, we decided to stick it our because our conference sessions began at 8am and ended at 7pm, so we were away from the room all day long. Unfortunately, the weightlifters worked out until late in the night — 11pm.
After a few days, we decided to ask for a new room. We discovered that the entire hotel was booked due to a Texas Longhorns vs Oklahoma Sooners football game. The lobby was full of young students, cheerleaders, football players, chaperones, and boosters. We decided to sit in an out-of-the-way spot in the lobby and watch the action! While we enjoying the lobby action, the desk clerk came over and offered us a fan, noisemaker, and ear plugs to drown out the sounds of the weights being dropped to the floor next door.
When we checked out a couple of days later, we asked to speak to the hotel manager about the noise. Fortunately, he offered to adjust our hotel bill. He wiped out our parking costs so that saved us about $125 bucks. We felt good about the bill adjustment, shook his hand, and went on our way!
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